general qs
common concerns about puzzlair's products
general qs
common concerns about puzzlair's products
all mystery games can be purchased through shopee or tiktok shop. shipping usually takes 1-3 days for areas within metro manila.
yes, we do! for same-day delivery, message @puzzlairph on instagram. messaging before 12 noon would be much appreciated ◡̈
yes! our shopee and tiktok shops allow cash-on-delivery payments.
apologies for this! please send us an email at missing@puzzlairph.com so we can send the missing document as soon as we possibly can.
case files
faqs about our case files
each case file is packed with over 50+ pieces of evidence—documents, photographs, and hidden clues—scattered across both physical materials and secret online sources. It’s up to you to sift through the chaos and connect the dots!
you can play alone, in pairs, or by groups! for maximum enjoyability, a group of 3-8 people is recommended.
each case file has its own identification code. you will find it in your welcome letter, typically printed in bold letters.
all our passcode-related pages are tested a hundred times over before it's published to the world. the passcode is case-sensitive so make sure to follow the instructions carefully.
you can also get some more clues (or, as much as we do not recommend that you resort to it, the answer) through the link provided in your welcome letter.
escape files
faqs about our escape files
each escape file holds the key to unlocking a secret vault! You’ll have seven essential materials to crack the code. But beware—anything extra might just be a red herring to throw you off!
you life, your rules! but a group of six (6) people would probably be the best.
each escape file has its own identification code. you will find it in your welcome letter, typically printed in bold letters.
all our passcode-related pages are tested a hundred times over before it's published to the world. the boxes will turn green once you've got everything correct. we know it can be frustrating... but we know you can do it!
you can also get some more clues (or, as much as we do not recommend that you resort to it, the answer) through the link provided in your welcome letter.